Once they have submitted a referral form and necessary documents you will be contacted by a member of our reception team. They will register you and your pet and arrange an appointment.
If you have any questions regarding your referral or your insurance please feel free to ask the team who will be happy to help.
We understand your visit can be a bit worrying and daunting for both you and your pet so we aim to make it as comfortable and relaxed as possible.
Upon arrival at the clinic you will be welcomed by one of our friendly receptionists who will invite you to have a seat in our comfortable and spacious waiting room. Refreshments are provided for you and your pet.
You will be welcomed into your appointment by one of our advanced clinicians, who will examine your pet fully and discuss the best course of action.
Depending on your decision, your pet may need to be admitted to our inpatient ward. This is usually carried out by one of our qualified veterinary interns or one of the many registered veterinary nurses within the clinic.
Insurance & Payment
Generally we ask that you settle your bill on collection and reclaim the costs back to yourself in line with your insurance provider. We find this is the quickest and most efficient way. You will be provided with an estimate of costs on admission. Please note we cannot provide a quote as surgery can vary from patient to patient depending on your pets needs
If, however you are unable to settle the bill in full we can offer a direct claim with some selected insurance companies.
These direct claims must be arranged in advance, prior to your appointment.
There is a £24 administration fee for all direct claims. The following steps should be completed before contacting us regarding your insurance
- Call your primary care vet to ensure a full clinic history has been sent to us.
- Call your insurance provider and give permission for us (AVR) to discuss your policy with them. Also request a “pre authorisation”, sometimes these will require you to complete and sign your sections before forwarding them onto us by email (email@example.com) PLEASE NOTE PRE AUTHORISATIONS CAN TAKE SEVERAL WORKING DAYS and often your insurance provider will not contact us directly to inform us, so we kindly ask that you contact them to confirm agreement.
- In cases where a pre authorisation is not possible we would kindly ask that you settle with us direct and reclaim monies back to yourself
- On each visit to the clinic you must bring a claim form.
We politely request that you settle your bill on collection. In extreme circumstances we can sometimes offer payment plans but these must be discussed in full prior to your appointment and are offered at the discretion of the practice manager.
We accept cash, debit card & credit card.
You will be required to sign a consent form for the treatment of your pet. This form will contain an estimate of treatment. We cannot provide a quote as surgery can vary from patient to patient depending on your pets needs. In cases where we have agreed a direct claim with your insurance company there can still be some costs which are not covered by your policy. These remain your financial responsibility and in signing our consent form you agree to these terms and accept the liability including any excesses and co-insurance that your policy may contain.
2 state of the art surgical theatres with positive pressure ventilation and air filtering system.
Diagnostic imaging suite with direct digital radiography a permanent 16slice CT scanner and visiting MRI
High resolution screens to view radiographic and CT images during Surgery, Ultrasound, Endoscopy and Arthroscopy
Isolation ward for infectious cases.
Inpatient hospitalisation wards provide safe, warm and comfortable accommodation.
To view our facilities please visit our virtual tour here