FAQ

What areas does AVR offer treatment in?

AVR currently offers services to treat conditions within the areas of Orthopaedics, Oncology, Neurology and Soft Tissue.

How do I register my pet with AVR?

If you would like to attend AVR with your pet for treatment you should speak to your routine Veterinary Surgeon and they will arrange for a referral to be made. This entails your Veterinary Surgeon contacting us and forwarding a clinical history and any other relevant information. We can then organise an appointment for you at a mutually convenient time.

Where can I find you?

Please visit our how to find us page.

How long will I have to wait for my appointment?

We will offer you an appointment at the earliest convenient time possible. If your pet needs urgent treatment this will be organised through your Veterinary Surgeon and you will be advised to make your way to the practice for your pet to be assessed.

Are the staff at AVR qualified in their field?

We take pride in the service we provide at AVR. To enable us to provide the highest standard of care we employ and support staff with suitable Veterinary qualifications and experience. Our Vets are certified by the Royal College of Veterinary Surgeons and may have carried out further qualifications in their field. All our Veterinary Nurses are registered with the RCVS.

We are also a registered training centre for Veterinary Nurses and encourage all members of staff to attend regular continuing professional development meetings, conferences and seminars.

What should I expect during my initial visit to AVR?

You will be welcomed into the practice by our reception team where they will advise the Veterinary surgeon of your arrival. Please bring along any information regarding your pet’s insurance company including a claim form and pass these onto the reception team.

The Veterinary surgeon will take you into a consult room where your pet will be examined thoroughly and recommendations will be made for further investigation and treatment. Please take this opportunity to discuss any questions or concerns you may have.

Depending on treatment required your pet may be hospitalised after this appointment for treatment, please make sure your pet has been starved from 8pm the previous night if you have been advised of further treatment taking place.

 

How will I know what is happening?

At the time of admission your Veterinary Surgeon will discuss a communication plan; this will involve the Veterinary surgeons and our Veterinary Nurse team. We understand this can be a worrying time for you and your family and communication is imperative. We will arrange specific times for you to call for updates and our team tries to make themselves as available as possible to speak to you, however please be aware our team do have patient related commitments throughout the day including surgical, diagnostic and sometimes emergency procedures which may make them hard to contact.

Can I visit my pet if he/she is hospitalised?

We will always try to make your pets stay as comfortable as possible and if we feel your pet would benefit from family visitors we are more than happy to arrange this! Each patient is treated as an individual and depending on the treatment and condition your pet is receiving treatment for we may advise visiting might be detrimental to your pet’s recovery. Any visit must be made with prior permission and arrangement.

How much will my pet’s treatment cost?

An initial consultation will vary between £75 and £174. During this consult the Veterinary surgeon will give you an estimate of costs for the treatment suited to your pet. This will vary depending on your pet’s injury or illness so cannot be discussed prior to your initial consult. All cost will be discussed before you decide which treatment is best for your pet. Please see our payment policy for more details.

Now my pet has been seen by AVR can I take my pet there for routine treatment? 

AVR provide a referral service to Veterinary Practices in the Northeast of Scotland. After your pet has been discharged from AVR you must return to your primary care vet for routine treatment. If your pet needs further treatment from us, we will be pleased to see you although this will need to be organised through your primary care practice.

What hours are you open?

We provide 24 hour care 7 days a week to all our patients . Our reception team are available from 8am-7pm Monday to Friday and 8am-12noon on Saturdays. 

I want to give some feedback about AVR – How do I do this?

If you have recently visited us with your pet and would like to give feedback about your visit or the treatment your pets received, you can do this by emailing info@avr.vet.